To put it simply; these guys are great! They are professional, technically knowledgeable, quick and fairly priced. It was time for the spring oil change on my Mercedes so I booked the appointment on line with an immediate confirmation. My schedule then changed so I called to change it to the next day. No problem, they were very accommodating and made room for me. I left the car for the day expecting a 4:30 to 5:00 completion. It was ready at 3:00 and their courtesy shuttle arrived within 10 minutes of calling. When I picked up my car they reviewed what had been done, identified the problem source of a few noise concerns and created a thorough list of recommended maintenance and repairs complete with pricing and pictures which were reviewed with me. That was a Thursday. On the way home I realized they had also partially detailed the interior at no charge. Wow. Monday I called them back to make another appointment to get some of the recommended maintenance done. They were fully booked for the week but I really wanted to get some of the recommended work done before a trip to Vancouver on the coming weekend. He asked if he could call me back and did 5 minutes later. After re-arranging a few things and making sure parts were available they managed to give me a time slot on Wednesday! Wow, again! In short, customer service is alive and well at Alberta European Motor Works. They definitely have this valued customers' future business.
WOW, simply amazing. Thanks for the amazing review Carol. We look forward to seeing you on Wednesday!
- Alberta European Motorworks